Technical Service
In addition to service and support provided by our channel partners, Anderson provides a team of technical support specialists ready to tackle your instrumentation questions. Whether you require assistance specifying the proper Anderson instrument to fit your application, or have questions during start up, we are always ready to assist.
For your convenience, listed below is the Technical Service contact list. Our team is committed to providing world class service and support - when you need it. Instructions for reaching us after normal working hours have also been provided. We offer 24 hour telephone support - with calls answered by the Anderson Technical Service team.
Office Information
Location: Upstate NY - Eastern Time Zone
Office Hours: 8:00 am - 5:00 pm (Monday -Friday)
For Factory Field Service Contacts and Rates Click Here
Technical Contacts
Main Number: 800-833-0081
Jeff Snow |
| Mark Epting Technical Services Technician Anderson Extension: 9238 mepting@andinst.com |
Seth Hanson |
| Ernie Gualano Technical Services Technician Anderson Extension: 9240 egualano@andinst.com |
After Hours Support
For after hours emergency service, we may be reached as follows:
- 1. Dial: 518-922-5315 or 800-833-0081
- 2. Follow prompts to reach emergency mailbox
- 3. Leave a detailed message containing problem you are experiencing, contact name and phone number
- 4. Be sure you may be reached at the number given
- 5. Check cell phone numbers and night line numbers to be sure they are active many times we cannot reach you by the number given
General Contact Information
| Anderson Instrument Company 156 Auriesville Road Fultonville, NY 12072 518-922-5315 518-922-8997 (Fax) |
| Anderson Instrument Company LP 400 Britannia Road, Unit 1 Mississauga, Ontario L4Z 1X9 905-603-4358 905-568-1652 (Fax) |
| Negele Messtechnik GmbH & Co.KG Raiffeisenweg 7 D-87743 Egg a. d. Günz Telefon +49 (0) 8333 / 9204-0 Telefax +49 (0) 8333 / 9204-49 |
