Technical Service Contacts

In addition to service and support provided by our channel partners, Anderson provides a team of technical support specialists ready to tackle your instrumentation questions.  Whether you require assistance specifying the proper Anderson instrument to fit your application, or have questions during start up, we are always ready to assist.

For your convenience, listed below is the Technical Service contact list.  Our team is committed to providing world class service and support - when you need it.  Instructions for reaching us after normal working hours have also been provided.  We offer 24 hour telephone support - with calls answered by the Anderson Technical Service team.

For Factory Field Service Contacts and Rates Click Here

Technical Contacts

Main Number: 800-833-0081

Jeff Snow- Customer and Technical Service Manager
Anderson Extension: 236
jsnow@andinst.com

Mark Epting - Technical Services Technician
Anderson Extension: 238
mepting@andinst.com

Seth Hanson - Field Service Technician
Anderson Extension: 239
shanson@andinst.com

Ernie Gualano- Technical Services Technician
Anderson Extension: 240
egualano@andinst.com

Henry Beaudin - Technical Services Technician
Anderson Extension: 237
hbeaudin@andinst.com

After Hours Support

Location: Upstate NY - Eastern Time Zone

Office Hours: 8:00 am - 5:00 pm (Monday -Friday)

For after hours emergency service, we may be reached as follows:

  1. Dial: 518-922-5315 or 800-833-0081

  2. Follow prompts to reach emergency mailbox

  3. Leave a detailed message containing problem you are experiencing, contact name and phone number

  4. Be sure you may be reached at the number given

  5. Check cell phone numbers and night line numbers to be sure they are active - many times we cannot reach you by the number given

Click Here for the complete Anderson Telephone Directory